To access our service, we may require you to provide personal details such as your date of birth, gender, current weight and height, target weight, fitness level, areas of concern, workout preferences, and dietary choices. Additionally, we automatically gather information from your device, including language settings, IP address, time zone, device type and model, device settings, operating system, hardware ID, Facebook ID, and other unique identifiers (such as IDFA and AAID). This data is essential for us to deliver our services, analyze user behavior, and tailor advertisements accordingly.
To enhance our service and deliver targeted advertisements, we utilize third-party solutions. Consequently, we may process data through solutions provided by Facebook, Google, and Bytedance. As a result, some of the data is stored and processed on the servers of these third-party providers. This allows us to (1) analyze user interactions, including subscription frequency, average user weight and height, and popular areas of improvement; (2) display advertisements specifically to relevant user groups, such as those who have already made a purchase. By leveraging this information, we gain valuable insights into the features and content that provide the most value to our users, enabling us to focus on enhancing their experience and improving the overall quality of our products.
For detailed information about how we handle data (Section 2), the data privacy rights available to you (Section 5), and the data controller (Section 12), kindly refer to our Privacy Policy provided below. If you have any unanswered questions or wish to exercise your privacy rights, please feel free to reach out to us at hello@tstrive.com
Our Privacy Policy elucidates the collection and processing of personal data when you utilize our mobile applications, websites, and the services offered through them, collectively referred to as the "App", "Service" or "Website". It outlines the procedures involved in handling such personal data.
By utilizing the Service, you affirm to us that (I) you have thoroughly read, comprehended, and consent to this Privacy Policy, and (II) you are either above the age of 18 or have had your parent or legal guardian read and consent to this Privacy Policy on your behalf. If you do not agree or are unable to make this affirmation, it is imperative that you refrain from using the Service.
The translation of the English version is provided solely for your convenience. In the event of any discrepancies or differences in meaning between the English language version of this Privacy Policy available at tstrive.com/privacy-policy and any translated versions, the English language version will take precedence. The original English text is the legally binding version.
The term "GDPR" refers to the General Data Protection Regulation (EU) 2016/679, which was adopted by the European Parliament and the Council on April 27, 2016. It focuses on protecting the rights of individuals in relation to the processing of their personal data and ensuring the free movement of such data.
The term "EU/EEA" encompasses all current member states of the European Union and the European Economic Area.
"CCPA" stands for the California Consumer Privacy Act of 2018, a privacy law in California that aims to enhance the privacy rights and consumer protection for residents of the state.
The term "Process," with respect to personal data, includes activities such as collecting, storing, and disclosing data to others.
Contents:
1. Types of personal data we collect
2. Purposes of processing personal data
3. Legal bases for processing your personal data (Applicable to users in the EEA only)
4. Sharing your personal data with third parties
5. Exercising your privacy rights
6. Age restrictions
7. International transfer of data
8. Updates to this privacy policy
9. Privacy rights under the California Consumer Privacy Act
10. Data retention practices
11. Handling of "Do Not Track" requests
12. Controller of personal data
13. Contacting us
1. Types of personal data we collect
We collect personal data through various means, including voluntary user input (for example, when you choose your physical activity), information received from third parties, and automatic data collection processes (for example, your IP address). Here are the different categories of personal data we collect:
1.1. User-Provided Data
You provide us information about yourself when you register for and/or use the Service. For example: name, age, gender, physical characteristics, fitness level.
1.2. Automatically Collected Data:
a. Data about Referral Source
We collect data regarding the source through which you found our Service, such as the referring app or URL from where you tapped on our advertisement.
b. Device and Location Data
We gather data from your mobile device. Examples of such data can be: language settings, IP address, time zone, operating system, hardware ID, and Facebook ID.
c. Usage Data
We track your interactions with our Service or Website, such as taps on specific interface areas, features and content you engage with and etc.
d. Advertising IDs
We collect your Apple Identifier for Advertising (IDFA) or Google Advertising ID (AAID), depending on your device's operating system. Please note that you can typically reset these identifiers through your device's operating system settings, though we do not control this functionality.
e. Transaction Data
When making payments through our Service, you will need to provide financial account data, such as credit card numbers, to our third-party service providers. While we do not collect or store full credit card numbers, we may receive credit card-related information and transaction data, including the date, time, amount, and payment method used for the transaction.
f. Cookies and Tracking Pixels
We utilize cookies for record-keeping purposes. Cookies can be session-based, expiring when you close your browser, or persistent, remaining on your hard drive for a longer period. We also employ tracking pixels that utilize cookies to assist with online advertising delivery. Cookies are primarily used to automatically recognize you during future visits to our website, As a result, the information, which you have earlier entered in certain fields on the website may automatically reappear in specific fields. Cookie data is stored on your device and typically has a limited lifespan.
2. Purposes of processing personal data
We process your personal data for the following purposes:
2.1 To provide our Service:
Enabling seamless use of the Service and addressing any Service errors or technical issues.To host personal data and enable our Service to operate and be distributed we use Amazon Web Services, which is a hosting and backend service provided by Amazon.
2.2 Customizing your experience:
Processing your personal data, such as characteristics and preferences, to tailor the content of the Service according to your preferences.
2.3 Managing your account and providing customer support:
Responding to your technical support requests and providing Service-related information.
Sending notifications or emails regarding Service performance, security, payment transactions, Terms and Conditions of Use, or Privacy Policy.
2.4 Communication regarding your use of our Service:
Communicating with you through emails, including reminders and motivational messages related to Service.
The services we utilize for these purposes may gather data regarding the date and time when users viewed messages, as well as their interactions, such as clicking on links within the messages.
2.5 Analyzing your use of the Service:
This enables us to gain a deeper understanding of our business, analyze our operations, maintain, improve, innovate, plan, design, and develop our Service and new products. We also utilize this data for statistical analysis to test and enhance our offerings. It allows us to better comprehend the features and sections of the Service that our users prefer and the user categories that engage with our Service. Consequently, we often make decisions on how to enhance the Service based on the insights obtained from this processing.
We make use of Facebook Analytics, a service provided by Facebook that grants us access to various analytical tools. Through Facebook Analytics, we acquire aggregated demographics and insights on the number of people accessing the Service, as well as user interactions within the Service. To learn more about Facebook's approach, please refer to their Privacy Policy.
To analyze how visitors utilize our website and measure the effectiveness of certain advertisements, we utilize Google Analytics, a web analysis program offered by Google. Google Analytics employs cookies on your device to provide us with analytics. Through Google Analytics, we receive aggregated information regarding the data you enter on our website and user interactions within the website. Google provides options to influence the collection and processing of information generated by Google, such as installing a browser plug-in. For more information on how Google utilizes data, please refer to their privacy policies.
2.6 Sending marketing communications:
We handle your personal data for the purpose of conducting our marketing campaigns. We may include your email address in our marketing list if we have obtained your consent or established a legal basis for sending you marketing communications. Consequently, you will receive information about our products, including special offers. If you no longer wish to receive marketing emails from us, you can unsubscribe by following the instructions provided in the footer of the marketing emails.
2.7 Personalizing ads:
We and our partners utilize your personal data to customize advertisements and display them to you at the appropriate time. For instance, if you have visited our Website, you may come across advertisements for our products in your Facebook feed.
To opt out or have an impact on personalized advertising:
iOS: On your iPhone or iPad, go to "Settings," then "Privacy," and tap on "Advertising." From there, select "Limit Ad Track" to control personalized ads. Additionally, you can reset your advertising identifier in the same section, which may reduce the visibility of personalized ads.
Android: To opt out of ads on an Android device, simply open the Google Settings app on your mobile phone, tap on "Ads," and enable "Opt out of interest-based ads." Similar to iOS, you can also reset your advertising identifier in the same section to potentially decrease personalized ads.
You can obtain useful information and opt out of certain interest-based advertising by visiting the following links:
Network Advertising Initiative: http://optout.networkadvertising.org/
Digital Advertising Alliance: http://optout.aboutads.info/
Digital Advertising Alliance (Canada): http://youradchoices.ca/choices
Digital Advertising Alliance (EU): http://www.youronlinechoices.com/
DAA AppChoices page: http://www.aboutads.info/appchoices
We highly value your right to influence the ads you see, and therefore, we provide you with information about the service providers we use for this purpose and how some of them enable you to control your ad preferences.
For personalized ads, we utilize Facebook Ads Manager in conjunction with Facebook Custom Audience, which allows us to select specific audiences to view our ads on Facebook and other Facebook products (e.g., Instagram). Through Facebook Custom Audience, we can create user lists based on certain data sets, such as an IDFA, and target users who have visited our Website.
Additionally, Facebook enables its users to influence the types of ads they see on the platform. To learn how to control the ads you see on Facebook, please Facebook terms and services or adjust your ad settings directly on Facebook.
2.8 Payment processing:
We use third-party payment processors for secure payment processing. We do not store or collect your payment card details ourselves.
2.9 Enforcing Terms and Conditions and combating fraud:
We utilize personal data to uphold our agreements and contractual obligations, as well as to identify, prevent, and combat fraudulent activities. Consequently, in the course of such processing, it may be necessary to share your information with relevant parties, including law enforcement agencies, especially in the event of a dispute related to our Terms and Conditions of Use.
2.10 Compliance with legal obligations:
In certain circumstances, we may be obligated to process, utilize, or disclose your data as mandated by law, particularly if a law enforcement agency lawfully requests access to your data.
3. Legal bases for processing your personal data (Applicable to users in the EEA only)
In this section, we aim to inform you about the legal bases we rely on for each specific purpose of processing. For detailed information on each purpose, please refer to Section 2. Please note that this section pertains exclusively to users based in the EEA.
We process your personal data based on the following legal bases:
3.1. Your consent
To send you marketing communications.
3.2. Performance of our contract with you
Under this legal basis, we:
Provide our Service in accordance with our Terms and Conditions of Use.
Customize your experience.
Manage your account and provide customer support.
Communicate with you regarding your use of our Service.
Process your payments.
3.3. Legitimate interests, unless overridden by your interests or fundamental rights and freedoms that require protection of personal data
We rely on legitimate interests for the following purposes:
To communicate with you regarding your use of our Service. Our legitimate interest is to encourage you to use our Service more frequently and to support your pursuit of a healthier lifestyle.
To research and analyze your use of the Service. Our legitimate interest is to improve our Service, understand user preferences, and enhance your overall experience.
To send you marketing communications. Our legitimate interest is to promote our Service in a measured and appropriate manner.
To personalize our ads. Our legitimate interest is to deliver targeted advertisements for our Service.
To enforce our Terms and Conditions of Use and prevent and combat fraud. Our legitimate interests include safeguarding our legal rights, preventing fraud, unauthorized use of the Service, and ensuring compliance with our Terms and Conditions of Use.
3.4. Compliance with legal obligations.
4. Sharing your personal data with third parties
We collaborate with third parties who assist us in operating, delivering, enhancing, integrating, customizing, supporting, and promoting our Service. We may share specific sets of personal data, particularly for the purposes outlined in Section 2 of this Privacy Policy. The categories of third parties we share information with include:
4.1. Service providers
We disclose personal data to third-party service providers whom we engage to deliver services or perform business functions on our behalf, following our instructions. The following types of service providers are recipients of your personal information:
Cloud storage providers (e.g., Amazon)
Data analytics providers (e.g., Facebook, Google, Bytedance)
Marketing partners (especially social media networks, marketing agencies, email delivery services, Facebook, Google)
Payment processing providers
4.2 Compliance with legal obligations and protection of rights
We may utilize and disclose personal data to uphold our Terms and Conditions of Use, safeguard our rights, privacy, safety, or property, as well as those of our affiliates, you, or others. Additionally, we may respond to requests from courts, law enforcement agencies, regulatory bodies, and other public and government authorities, or as stipulated by applicable laws.
4.3 Transfer to third parties in business transactions
As our business evolves, we may engage in the acquisition or sale of assets or business offerings. In these circumstances, customer information is typically one of the transferred business assets. We may also share such information with affiliated entities (e.g., parent companies or subsidiaries) and transfer it during corporate transactions such as the sale of our business, divestitures, mergers, consolidations, asset sales, or, in rare instances, bankruptcy proceedings.
5. Exercising your privacy rights
You have certain rights regarding your personal data:
Accessing/Reviewing/Updating/Correcting your personal data: You have the right to access, review, edit, or correct the personal data you provided during your use of the Service. If you would like to receive a copy of the data we process, you can request it by contacting us through a data access request.
Deleting your personal data: You can request the deletion of your personal data, as permitted by law. We will make reasonable efforts to honor your request. However, please note that in some cases, we may have legal obligations to retain certain data for a specific period. In such situations, we will fulfill your request after fulfilling our obligations.
You have the right to object to or restrict the use of your personal data. You can request that we stop using all or some of your personal data, or limit its use.
If you are based in the EEA, you have additional rights:
The right to lodge a complaint with a supervisory authority: While we encourage you to contact us directly to address your concerns, you also have the right to lodge a complaint with a data protection supervisory authority in the EU Member State where you reside, work, or where the alleged infringement has occurred.
The right to data portability: If you want to receive your personal data in a machine-readable format, you can request a copy of your personal data as described earlier.
To exercise any of your privacy rights, please send your request to hello@tstrive.com
6. Age restrictions
We are committed to not knowingly processing personal data from individuals under the age of 18. If you become aware that someone under 18 has provided us with personal data, please reach out to us at hello@tstrive.com
7. International transfer of data
In order to provide the Service as outlined in our Terms and Conditions of Use and for the purposes described in this Privacy Policy, we may transfer personal data to countries outside of the country where the data was initially collected. If these countries have different data protection laws compared to the country of origin, we implement specific measures to ensure the protection of your information.
8. Updates to this privacy policy
We reserve the right to make changes to this Privacy Policy periodically. If significant changes are made, we will notify you through our Service or other available channels, giving you the opportunity to review the updated Privacy Policy. By continuing to access or use the Service after the revised Privacy Policy takes effect, you agree to abide by its terms.
9. Privacy rights under the California Consumer Privacy Act
This section provides additional information about how we handle the personal data of California residents and the rights they have under the California Consumer Privacy Act (CCPA) and California's Shine the Light law. Please note that this section applies specifically to residents of California, United States.
For detailed information on the personal information we collect, including the sources and purposes, please refer to Section 1 above. The collection of this information is done in accordance with the purposes outlined in Section 2 of this Privacy Policy. We may also share your information with specific categories of third parties as described in Section 4.
Under the CCPA, California consumers have certain rights, subject to certain limitations. These rights include the right to request more information about the specific categories or pieces of personal information we collect (including its use and disclosure), the right to request the deletion of their personal information, the right to opt-out of any potential "sales," and the right to non-discrimination for exercising these rights.
To exercise your CCPA rights, California consumers can contact us at hello@tstrive.com. We will verify your request and provide you with the necessary information. You may also authorize an agent to make requests on your behalf. California residents also have additional access rights under the Shine the Light law. Once a year, residents can request information from companies regarding the personal information shared with third parties for direct marketing purposes. To obtain this information from us, please send an email to hello@tstrive.com with the subject line "Request for California Shine the Light Privacy Information." In the body of the message, include your state of residence and email address. Kindly note that not all information sharing is covered by the Shine the Light requirements, and our response will only include information related to covered sharing.
Please feel free to reach out to us if you have any further questions or concerns.
10. Data retention practices
We will retain your personal data for a reasonable period necessary to fulfill the purposes outlined in this Privacy Policy, including providing the Service to you. This includes the duration of your account with the Website. Additionally, we will keep and utilize your personal data as required to meet our legal obligations, resolve disputes, and enforce our agreements.
11. Handling of "Do Not Track" requests
Currently we do not support "Do Not Track" requests unless otherwise specified in this Privacy Policy. To learn about the privacy practices of the third-party services used by the App and their approach towards honoring "Do Not Track" requests, please refer to their respective privacy policies.
12. Controller of personal data
Tstrive will be the controller of your personal data.
13. Contacting us
At any time, you can reach out to us for information regarding this Privacy Policy and its previous versions. If you have any inquiries regarding your account or personal data, please don't hesitate to contact us at hello@tstrive.com